If the password is not reset, you will have only the options that were given to the non-admin user by the previous admin. The BIOS will still have a password even if there is no hard disk present. Replacing the hard disk will not change a thing. I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own BIOS is a coded file on an EEPROM chip located on the system board of the notebook. I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password. Then use the drive to boot the program on the locked laptop. If you cannot boot from USB flash drive use Options in the Image tool to build a HDD. ”If an HDD is installed remove before booting.”Īfter reboot repeat same as above but this time SELECT, “SECOND RUN” Insert flash drive into locked laptop and boot. When talking to the HP rep ask them to escalate your service request.Ĭhoose the flash drive then click on RESTORE. HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
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